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INDUSTRY INSIGHT: June 2024



Q&A: What is EV Charging Software and why is it so important?

As electric vehicles (EVs) gain popularity, the infrastructure supporting them must evolve. A crucial element of this infrastructure is EV charging software. To help you understand its importance, we've compiled a Q&A covering key considerations when selecting EV charging software.

 

Q: What exactly is EV charging software?

A: EV charging software is a digital platform that manages and optimises the performance of EV chargers. It encompasses everything from user interfaces to back-end management, ensuring that charging stations operate efficiently and effectively.

 

Q: What functionality should you look for in EV charging software?

A: When choosing an EV charging solution, there are a number of features and functions to consider including:

 

·  Use Case Alignment: The software should support the various charging scenarios across your network, such as domestic, workplace, destination, and fleet charging. It should offer an intuitive interface to the drivers in those use cases, for example making it easy to find, reserve, and use charging stations.

 

· Billing and Payments: The software should automate billing processes and support your required payment methods, such as contactless payments and charge card integration, providing the data and reporting in a way that suits your business

 

· Maintenance and Monitoring: The software should monitor the health of your charging stations, predict maintenance needs, and alert your ChargePoint Operator (CPO) to any issues to minimize downtime

 

· Network Management: The software should enable full control over your charging network offering functionality such as adding and removing drivers and vehicles, setting custom tariffs, managing access, and providing detailed usage and income reports.

 

· Energy Optimization: The software should manage the distribution of the electrical load across multiple chargers, preventing grid overloads and ensuring efficient energy use

 

· Support and Troubleshooting: The solution should offer support features such as 24/7 driver support, real-time alerts, remote diagnostics, and the ability to fix issues remotely to ensure maximum uptime.

 

· OCPP Compliance: The software should comply with the Open Charge Point Protocol (OCPP), and ideally offer OCPP 2.0 readiness, meaning the software is ready to support future updates that will provide greater functionality, security, and flexibility.

 

Q: Are there any security concerns associated with EV charging software?

A: Yes, like any digital platform, EV charging software must address security concerns such as:

 

· Data Privacy: Ensuring user data, including payment information and personal details, is encrypted and protected from breaches.

 

· Cybersecurity: Implementing robust security measures to protect the charging network from cyberattacks that could disrupt services or compromise data.

 

· Firmware Updates: Regularly updating software to fix vulnerabilities and improve security features.

 

Q: What advancements can we anticipate in EV charging software?

A: As EV vehicles and chargers continue to evolve, so too will the software supporting them. Future advancements are likely to include Vehicle-to-Grid (V2G) Technology (enabling EVs to supply power back to the grid) and Artificial Intelligence (AI) (Using AI to predict charging patterns, optimize energy distribution, and enhance user experiences).

It's crucial to choose an EV charging software provider that is forward-thinking and ready to bring new innovations online, ensuring your charging network remains cutting-edge.

 

SEE-V EV Charging Software Solution

SEE-V recognizes the important role EV charging software plays in your journey to net-zero. Our intelligent chargepoint management solution is designed to work for all EV charger use cases, allowing you to easily manage your network, including existing and new EV chargers. By prioritizing an excellent driver experience, our software includes a 24/7 support helpdesk, location services, integrated payment solutions, and an intuitive app. While our back-office solution gives you control over your network, helping you optimize the performance of your investment.

 

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